CPA.com is seeking a highly motivated Associate Manager of Professional Services, with experience in instructional design and/or training, to join our dynamic team. The ideal candidate will be a strategic thinker with a passion for creating effective learning experiences.

Key Job Responsibilities include the following. Other duties may be assigned.

• Design and develop high-quality, learner-centric instructional materials and content, including e-learning courses, training modules, multimedia content, and slide decks suitable for both in-person and online learning.

• Help conduct needs assessments to identify learning objectives and performance gaps. Work closely with stakeholders to understand training goals and translate them into effective learning solutions.

• Stay abreast of emerging trends and technologies in instructional design and e-learning. Evaluate and integrate budgeted and/or necessary approved new tools and platforms to enhance the effectiveness of learning programs.

• Implement quality assurance processes to ensure the accuracy, relevance, and effectiveness of instructional materials. Conduct regular reviews and evaluations to measure the impact of learning solutions. Includes maintaining project documentation and course folders.

• Collaborate with cross-functional teams, including subject matter experts and multimedia developers, to ensure seamless and integrated learning experiences.

• Support and prepare workshop presentations as needed and in a variety of ways: moderator, presenter, technology support, etc.

• Scheduling Professional Services workshops and events, creating meeting links, organizing event recordings and chat history, and helping maintain event budgets.

Skill and Qualifications:

• Bachelor’s in Instructional Design, Education, or a related field.
• Minimum two years of instructional design experience and/or training; or equivalent combination of education and experience in curriculum and instructional design. 
• Strong knowledge of adult learning theories and instructional design models including lesson and curriculum planning skills.
• Ability to write effective copy, instructional text, audio and video scripts and to translate ideas and concepts into visual elements, graphics, and infographics.
• Proficiency in instructional design software, learning management systems (LMS), and multimedia tools. Familiarity with e-learning authoring tools and basic HTML and Flash programming knowledge is a plus.
• Have knowledge or ability to gain knowledge for CPE compliance related to training development and tracking for accounting industry.
• Excellent verbal and written communication skills, with the ability to convey complex concepts in a clear and concise manner.
• Strong analytical and problem-solving skills, with the ability to conduct needs assessments and make data-driven decisions.
• Ability to travel for work assignments if needed.
• Ability to work independently and collaboratively with cross-functional teams.
• Strong project management skills and ability to manage multiple projects simultaneously.
• Ability to work under tight deadlines, navigate competing priorities, and effectively adjust work plans to respond to emergent challenges or opportunities. 
• Strong attention to detail and organized.